Delivery and Shipping
Delivery and Shipping
Shipping and Delivery Policy
Who delivers my items? To ensure fast and secure delivery of your order, we work with reliable shipping partners such as Canada Post, Purolator, or other local postal services. The choice of service provider depends on the fastest option available for your location in Canada.
Are there shipping costs? Shipping costs depend on the value of your order:
- Free Shipping: For orders of $25 CAD or more, standard shipping to an address of your choice (home, workplace or pickup point) in Canada is free for you.
- Standard Delivery: For orders under $25 CAD, we charge a flat delivery fee of $4.99 CAD.
The relevant order value is the subtotal after application of all discounts.
Can I have the order shipped to a different address? Yes, you can specify a shipping address that is different from your billing address during the checkout process. Simply add it to your customer account or enter it when placing your order.
What happens if I'm not home for the delivery? If you're not present at the time of delivery, our shipping partner will usually leave the package in a safe place, with a neighbor, or at your door if deemed safe. In many cases, the package will also be left at a nearby post office or collection point. You'll be notified via a delivery notice in your mailbox or by email.
Can I choose a specific delivery time? Unfortunately, it is not yet possible to specify a preferred delivery date or time at this time.
What happens if a package cannot be delivered? If delivery fails (for example, due to an incorrect address or failure to collect the package), it will be returned to us. As soon as we receive the return, we will notify you by email. We will refund any amounts already paid within 7 business days using the original payment method. It is not possible to reship the same order. In this case, please place a new order.
What should I do if I received the wrong item? We apologize for the inconvenience. Please contact our customer service team immediately by email at info@bestmaxy.com to clarify the next steps.
Please reorder the item you originally wanted. Please return the incorrectly delivered item after contacting our customer service. Of course, you will not be charged for the incorrect item, and the purchase price of the item you did not receive will be refunded upon receipt of the return.
Why hasn't my order shipped yet? We process all orders as quickly as possible. Generally, we hand your shipment over to our shipping partner within 48 hours (business days). Please note that there may be slight delays during periods of high order volume, such as holidays or promotional periods. Thank you for your understanding.