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Questions and Answers about the Ordering Process

Here you will find answers to the most frequently asked questions about the ordering process at BestMaxy .

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Are the items in the online store available?

Yes, as a general rule, we only display items in our online store that are in stock and ready to ship. Since popular items can sell out quickly, we recommend that you don't wait too long to place your order.

Is there a minimum order value?

No, there is no minimum order value at BestMaxy . You can order exactly what you want, at any time.

Is there an order limit?

Yes, the maximum value per order is $400.00 CAD.

How can I know if my order has been successfully placed?

After you complete your order, we will automatically send you an order confirmation email. Please also check your spam/junk mail folder if you don't find the email immediately.

What does the order confirmation contain?

In the email, you will find all the important information regarding your purchase, including:

• Your order number (e.g., #1001)
• Billing and delivery address
• The chosen payment and shipping method
• Items ordered and total amount

Can I modify or cancel my order later?

Yes, this is possible in a short period of time. We process orders very quickly to guarantee fast shipping.

• Modification or cancellation: You have 48 hours after placing the order to inform us of any modification (e.g., color, size) or cancellation.
• How to proceed: Send us an email to info@bestmaxy.com with your order number and the changes you'd like made. Our team will check if the adjustment is still possible and will contact you.

If the 48-hour period has already passed, it is likely that the order can no longer be modified. In this case, you can exercise your right of return after receiving the goods.

Can prices change after I place my order?

No. The price displayed at the time of your order is the final price for you. Subsequent price changes do not affect orders already placed.

I received the wrong item. What should I do?

We are truly sorry! Please contact our customer service team immediately by email at info@bestmaxy.com . We will find a solution for you without delay. You can also find more information in our Returns and Refunds Policy .

Can I also order using a smartphone or tablet?

Of course. Our online store is optimized for all mobile devices, so you can shop easily anytime, anywhere.